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Cancellation policy

Cancellation policy & cancellation form
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Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

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A. Cancellation policy
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Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken the good into their possession.
In order to make use of your right of withdrawal, you must notify us (Small Heroes Kids Concept store eU, Mirabellplatz 8, 5020 Salzburg, Tel .: +43 662 904761, e-mail: salzburg@small-heroes.eu) by means of a clear statement (eg mail or e-mail sent by post) us of your decision to cancel this contract. You can use the attached example of a withdrawal form, which is not requirement.
In order stay within the cancellation period, it is neccesssary for you to send the notification of your  withdrawal from the contract by any means before the expiry of the withdrawal period.

 

 

Consequences of the cancellation
If you withdraw from this agreement, we are obliged to repay you all the payments we have received from you (excluding the shipping costs and any additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) immediately and no later than fourteen days from the date on which the notification of your revocation of this contract is received by us. For this repayment, we will use the same means of payment as used by you in the original transaction, unless explicitly agreed upon otherwise; In no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.