SUMMERSALE Countdown! The new AW19 collections arrived in our store and we need storage :-) save up till 50% on articles of the SS19 collection

Shipping

Delivery and costs:

Austria: 1-3 days
 
5,95 EUR for shipping per order  
on purchases over 70 EUR free shipping
 

Germany: 2-6 working days
5,95 Euro for shipping per order  
on purchases over 70 EUR free shipping
 
 
Belgium, the Netherlands: 2-6 working days
5,95 Euro for shipping per order  
on purchases over 70 EUR free shipping


EU (except Germany, Austria, Belgium, the Netherlands ):  3-8 working days
12,90 Euro for shipping per order  
on purchases over 150 EUR free shipping

 

Schwitzerland and Norway: 6-10 working days
25 Euro for shipping per order  
on purchases over 175 EUR free shipping


Other countries: 1-4 Wochen
30 Euro for shipping per order  
on purchases over 300 EUR free shipping


Important:
Heavy furniture pieces and baby carriages are only shipped within the EU.
Orders outside of the EU may incur additional costs due to import duties. This can also effect the delivery time, which we have no influence on.
These costs are not included in the final amount of the order and are due upon delivery by the supplier. We are not able to make an estimate of the amount of import duty and the costs are not carried by Small Heroes Kidsconceptstore.


Delivery time estimates are without obligation
 
Shipping via Austrian Post and UPS


Other rates apply for heavy furniture and baby carriages. These are dependent on size and weight.
 


Returns

The costs for the return are carried by the buyer. The customer is entitled to return the order within in 14 days after reception and may return the goods to the seller without given reason. The goods must be returned in their original condition and packaging - clothes and shoes must be unworn.  If possible we ask for the orders to be returned in its original packaging and with the original labels. (The order can also be exchanged directly in our shop)
For a quick and uncomplicated return process please send your cancellation to us by mail:

salzburg@small-heroes.eu
 
 
The return is to be addressed to:
 
Small Heroes Kidsconceptstore
Mirabellplatz 8
5020 Salzburg

Österreich

tel +43 662 904761


Unfortunately, we can not accept returns that have been damaged by poor and inadequate packaging